Refund policy

Returns and Refunds

Due to the nature of our products, all pellet sales are final. We do not accept returns or exchanges for change of mind or personal preference.

We want you to receive your WoodGate Pellets in good condition and exactly as ordered. If your order arrives damaged, unusable, or you receive an incorrect product, please contact us within 5 days of delivery.

When contacting us, please include your order number and photos of the product and packaging so we can assess the issue.

If your claim is approved, WoodGate Pellets may, at our discretion, replace the affected product or issue a refund for the affected item(s).

Please do not return or ship products back to us unless we have specifically requested that you do so.

Shipping Charges

Original shipping charges are non-refundable except where the issue resulted from an error by WoodGate Pellets. If a refund is issued, it will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions or Problems With Your Order

If something isn't right with your order, please contact us and we'll do our best to make it right.